The quickest way to start is to call (934) 223-1875 and describe the water. We do not use online forms, because water damage cannot wait for an email back.
Our address is 556 North Country Road, Saint James, NY 11780, in the Green Hills Shopping Center. Please call before visiting, since crews are often out on jobs.
What to tell the dispatcher
Having a few details ready makes the call faster.
- Where the water came from, if you know
- Which rooms and floors are wet
- Whether the power is still on in those areas
- Whether the water looks clean, gray or contaminated
- Your address and the best number to call back
Other ways to reach us
For non-urgent questions you can email [email protected]. For anything involving active water, call instead.
You can also read about specific problems on our water damage services page.
What happens on the call
A dispatcher answers, confirms your address and asks what you can see. If water is actively running, the first instruction is usually to shut off the main valve. If it is near outlets or a panel, the instruction is to stay out of the room and shut off power at the breaker only if you can reach it dry.
From there we describe the plan, explain scope and price before work starts and tell you whether a crew is available for same-day response. No arrival time is promised until a crew is actually assigned.
Before you call
Taking two minutes to look around helps. Note where the water is coming from and whether it looks clear, cloudy or dark. Take a few photos with your phone, since insurers like to see the damage before cleanup. Move small valuables and rugs onto dry surfaces.
Do not use household vacuums on standing water and do not walk through water if outlets or appliances are submerged. Our water extraction page explains what crews do about standing water.
Pick the page that fits your problem
If you already know the cause, the matching service page explains what to expect. A leaking pipe is covered on the burst pipe page. Storm water and rising water are on the flood damage page. Not sure which fits? Call and describe it, and the dispatcher will point you to the right crew.
Hours and coverage
The line is staffed 24 hours a day, every day of the year, including holidays. We serve Saint James, Nesconset, Lake Grove, Smithtown and Islandia, along with nearby parts of Suffolk County. See the service area page for details.
If the water is already near electrical equipment
Do not step into standing water if outlets, appliances or cords may be submerged. If you can reach your breaker panel without crossing water, switch off power to the affected area. If you cannot, call PSEG Long Island at 1-800-490-0075 and ask about shutting power off at the meter.
A licensed electrician should inspect wiring that was wet before power is restored. Tell the dispatcher about any electrical concern so the crew arrives prepared.
Business and landlord calls
Property managers and business owners can call the same number. Commercial losses involve leases, tenants and downtime, and the commercial page explains how those issues shape the work. Have the building address and a contact for access ready when you call.
How we handle your information
When you call, we ask for your name, address and a short description of the damage. That information is used to dispatch a crew and to document the job. Calls to our line may be recorded for quality and training purposes.
Our privacy policy explains what we keep and how to ask us to correct or remove it. We do not sell personal information, and this site has no forms that collect it.
Frequently asked questions
Do you have an online form?
No. Calling gets a crew moving faster than a form.
Is the phone line staffed overnight?
Yes, 24 hours a day, every day.
Where is your office?
556 North Country Road, Saint James, NY 11780. Call before visiting.
Can I email you?
Yes, for non-urgent questions at [email protected].
What should I do while waiting for a crew?
Shut off the water if safe, avoid wet rooms with live outlets and photograph the damage.